Shipping policy

1. Delivery Window and Signature Requirement

Deliveries are carried out between 08:00 and 18:00 working days Monday to Friday. A valid signature is required upon receipt of goods. It is the customer’s responsibility to ensure that an authorised person is present at the delivery address during this time. Failed delivery attempts will incur a redelivery charge of £30 per pallet.

2. Delivery Point

Deliveries are made to kerbside or the nearest safely accessible hard standing flat surface and not on gravelled surface. Delivery onto private property, including driveways, remains at the sole discretion of the delivery company and is not guaranteed.

3. Inspection and Acceptance of Goods

All goods must be inspected upon delivery, prior to signing the delivery note. The courier will allow reasonable time for inspection. By signing the delivery note without notation, the customer confirms that the goods have been received in good condition and in full.

4. Damaged or Incorrect Goods

Any goods that are damaged must be signed for as “Damaged on Arrival.” Failure to do so may result in the courier refusing liability for damage. The customer must notify our customer service team within 48 hours of delivery of any damage, shortages, or errors. Damaged or incorrect items must not be installed, as we are unable to offer replacements or refunds for goods that have been fitted.

 

5. Packaging and Pallet Disposal

For standard one-man pallet deliveries, drivers are unable to remove or dispose of packaging materials, including pallets. Disposal of such materials is the responsibility of the customer.

6. Recommended Overage

Although goods are thoroughly inspected prior to dispatch, we strongly recommend ordering 5–10% additional material to allow for breakages, wastage, and cutting.

 

7. Liability for Consequential Loss

Customers are advised not to schedule builders, installers, or other tradespeople based solely on provisional delivery dates. Goods should be received and inspected before any preparatory work is commenced. We accept no liability for consequential loss, costs, or expenses arising from delayed or failed deliveries.

8. Access Requirements

Customers must inform us prior to placing an order of any access issues that may restrict delivery (e.g., narrow lanes, weight restrictions, or limited turning space).

9. Returns and Restocking Fees

In the event that goods are returned, a return and restocking charge will be deducted from any refund issued.

10. Force Majeure

We shall not be held liable for any delay or failure to deliver goods caused by events beyond our reasonable control, including but not limited to adverse weather conditions, transport disruptions, strikes, labour disputes, natural disasters, or acts of government. In such cases, delivery will be rescheduled as soon as reasonably practicable.